FAQ

🛡️How do we verify authenticity?

We work closely with Second Love, a trusted secondhand designer store located in the Old Town of Bern.

With their expertise and experience in luxury fashion, every item is carefully inspected and authenticated to ensure it is 100% original.

Feel free to also check out their Instagram page @secondloveshop31 to learn more about their store and selection.

💳 Payment

We accept secure payments via bank transfer and selected digital payment methods. All payments must be completed before shipping.

🚚 Delivery Time & Shipping Costs

How long does shipping take and what are the costs?
Orders are usually processed within 1-2 business days. Delivery within Switzerland typically takes 2-5 business days after dispatch.

Shipping costs are CHF 5 for all orders. All parcels are sent by registered mail via Swiss Post to ensure secure and trackable delivery.

🔄 Returns

Do you accept returns?

Due to the nature of pre-owned designer items, all sales are final. Please review product descriptions and images carefully before purchasing. If you have any questions, feel free to contact us before placing your order.